By Vicente González-Prida Díaz, Adolfo Crespo Márquez
This publication explores the sensible implementation of a sophisticated after-sales administration framework dedicated to guaranty administration. The framework is meant for firms generating both standardized or custom-made items and this type of administration device will facilitate organizational development and aid leading edge selection making methods for technical suggestions in after-sales services.
“After–sales provider of Engineering commercial resources” includes a suggestion for a guaranty administration framework, with an account of the various equipment that may be used to enhance choice making within the assorted phases of the after-sales carrier administration method, and methods for strengthening the constitution and foundations of the framework. A assessment of the elemental matters and present examine themes in guaranty administration and after revenues prone can be supplied, that's exemplified by means of a case research. This ebook is meant for postgraduates, researchers and engineers who're attracted to after revenues administration, resources engineering and guaranty management.
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The database associated with these incidences and necessary for their follow-up and should include, not only those incidences considered to be under warranty, but also the data about preventive and corrective maintenance performed on every vehicle, in order to enable the analysis of, for example, repetitive or systematic failures among others studies. The described workflow refers to a particular management of a specific case study. This workflow does not intend to be generic and therefore is susceptible to improvement.
11] discusses diverse questions in this context. The change in the utilization of pieces from assembly line to warranty assistance has a negative effect in terms of cost on the whole project. The extra costs associated with the spare parts are of course due to the different prices between the acquisition of a piece at the beginning of the project for the whole fleet, and the acquisition of a piece punctually during the lifetime of the project and for a specific incident. 3 Analysis, Development, and Results of the Case Study 27 between the difference of values in order not to keep such increments in the total costs of manufacturing, but to incur in the total warranty costs.
Communication can be addressed to different department of the company, but the most appropriate way is to channel them in only one communicator as, for example, the service or after-sales department. Anyway, the after-sales department can also detect failures in the course of its maintenance activities (see Fig. 8). In any case, once the information reaches the after-sales department, the facilitated information is analyzed. If the incidence is considered not to be object of repair under warranty (for example, when the cause of the failure has been a wrong or bad utilization), the after-sales department informs the management board who finally decides if, in spite of this, the incidence is repaired as warranty.