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Download Applying Quality Management in Healthcare: A Process for by Diane L. Kelly PDF

By Diane L. Kelly

In modern period of elevated responsibility for caliber of care, all healthcare managers has to be fluent within the thoughts and instruments of caliber administration. using caliber administration in Healthcare: A technique for development basically explains the fundamentals of functionality excellence and offers a suite of instruments for handling healthcare caliber. even though it covers the basics, it strikes past outdated equipment and offers an built-in method of tackling the standard demanding situations inherent in healthcare. a realistic consultant, this publication is loaded with real-world examples that might aid readers speedy grasp new techniques.

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Extra info for Applying Quality Management in Healthcare: A Process for Improvement

Sample text

However, translating a commitment to quality into management actions and interactions has remained elusive to managers. The previous chapter defined total quality as “a philosophy or an approach to management that can be characterized by its principles, practices, and techniques. Its three principles are customer focus, continuous improvement, and teamwork” (Dean and Bowen 1994). In this chapter, we begin to explore how managers may strategically integrate the principles of total quality into how they carry out managerial functions.

Organizational Design Organizational design has been identified as a critical management function (Shortell and Kaluzny 2000). Some organizational designs, such as a matrix structure or a service-line structure, may promote teamwork. A matrix structure is characterized by a dual authority system. , pediatric, women’s services, oncology, transplant services) (Shortell and Kaluzny 2000). One large hospital used a hybrid of these two structures in its approach to organizational design. Each administrator had responsibility for multiple departments that cared for patients with similar needs.

Everyone and everything connected to the process—surgeon, staff, insurers, time, cost, and quality—seemed to come out ahead when the patients’ interests came first. What was really happening, of course, was that the change teams simply put common sense first. In a complex process of many players, the interest of the patient was the one unifying characteristic—the best baseline for calibration—because the patient was the only person touched by every step. CHAPTER CONTINUOUS QUALITY IMPROVEMENT TOOLS 3 Objectives • • To introduce commonly used continuous improvement tools To practice using the continuous improvement tools A n employee was faced with choosing a new primary care physician when her employer changed health plans.

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